During these strange and uncertain times, our main priority is to look after our staff and customers. We are aiming for as normal a service as possible for our customers but please note that delivery times will be longer than usual (approx 5-7 days). Unfortunately no next day service or international delivery is available currently. Thank you for your patience during this time. If you need any further assistance, please contact Customer Service via firstname.lastname@example.org or through our Contact page.
UK Mainland Delivery
All UK mainland orders are sent with DPD or Royal Mail and will be dispatched within 1-2 working days. If you have not received your order five working days after your dispatch notification, please contact Customer Service on 0845 605 9699 or via our Contact page.
Next day express delivery: Order by 1pm Monday-Thursday for next day delivery. Orders received after 1pm on Thursdays will be dispatched on Friday to arrive on the Monday, orders placed over a weekend will be dispatched on the Monday, to arrive on Tuesday.
All orders £25+ are sent with DPD on a tracked service, if you have placed an order under £25 that you would like to be shipped on a tracked service, please select our UK Mainland Tracked option at checkout.
Scottish Highlands and Islands are not eligible for next day delivery, a 48 hour tracked service is available.
UK Non-Mainland Delivery
Northern Ireland, Channel Islands, Isle of Man and Scilly Isles are classed as non-mainland UK. Orders are shipped on a tracked service.
Order by 1pm Monday-Thursday for 48 hour delivery. Orders received after 1pm on Thursdays will be dispatched on Friday to arrive on the Tuesday, orders placed over a weekend will be dispatched on the Monday, to arrive on Wednesday.
Republic of Ireland Delivery
When proceeding through checkout select Ireland as the shipping destination. If you have an Eircode please enter this into the postcode box. If you do not have an Eircode, please enter 1 in the postcode box. Orders are shipped on a tracked service.
We are currently able to deliver to most European countries with delivery charges as follows:
Deliveries to European destinations usually take between 3-5 working days. Please note that couriers will not deliver to PO boxes/automated, self-service delivery booths. Please provide a residential or business address where a recipient can sign for your parcel.
Purchases for customers outside the EU are tax free. All deliveries to destinations outside the EU may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. Customers in Switzerland and Norway are required to pay a £25 customs clearance charge. All applicable duties, fees and any additional charges for customs clearance will be the responsibility of the customer.
N.B. Some European countries will incur higher delivery charges. If ordering from Norway your PID is required for the commercial invoice, please provide this in the Customer Comments box at checkout.
We can ship to most other international destinations. If the country you require delivery to is not available at checkout please contact Customer Service for a delivery quote via email@example.com or through our Contact page. When requesting a shipping quote please note your delivery address and the item(s) you would like to purchase.