Return and Cancellation Policy
Returning your purchase
We want you to be completely happy with your purchase, if for any reason you are not satisfied with your order please let us know within 14 days of receipt of goods by contacting Customer Service on 0845 605 9699 or firstname.lastname@example.org and we will be happy to replace or refund. Please ensure that you contact us prior to returning goods so we can best assist you with the return.
If you do wish to return your order, please send to:
Unique & Unity Returns, Unit 37, Tything Road East, Alcester, Warwickshire. B49 6ES
Please ensure that your item(s) are packed securely and in their original packaging. Please include the completed returns form so that we can process your refund quickly, if you have lost the returns form clearly write the order number on the parcel. Please note that you are responsible for the product until it reaches us, so we advise sending the package with a Royal Mail registered delivery service and retain proof of postage. Any costs incurred to return the item(s) will not be covered, with the exception of any damaged or faulty products that Unique & Unity accept liability for.
For unwanted items that are too large or fragile to be returned at the Post Office, we are able to arrange a courier collection for UK mainland returns at a charge of £15 per package, which will be deducted from your refund. Please ensure that all returns are well-packaged to prevent damage in transit.
Please note we cannot accept returns of wallpaper rolls, edible goods or gift cards.
Faulty or Damaged Goods
In the event that you receive goods that are faulty or damaged please notify Customer Service with photographs within 14 days of receipt of goods via email@example.com and we will be happy to replace or refund. Please ensure that you contact Customer Service prior to returning faulty goods so we can best assist you with the return.
If you wish to cancel an order please contact Customer Service on 0845 605 9699 or via our Contact page.
If your order has already been dispatched, we will be unable to cancel it and therefore request that you follow the return instructions as above. Please note, you have 14 days from receipt of your order to notify us if you wish to return it.
Please allow up to 10 days from date of receipt of goods into our warehouse for your refund to be processed. Refunds will always be made to the original payment method.